Booking Terms & Conditions

Golfbelek.com is a web-site and commercial platform of the Kesit Travel Agency whose company details are stated below:

Company Name: Kesit Turizm Otelcilik ve Tic. Ltd. Şti

Address: Çağlayan Mah. Bülent Ecevit Bulv. 117/6 Muratpaşa/Antalya

Telephone: +902423231414

E-mail: info@kesit.com / info@golfbelek.com

These booking terms and conditions, together with our privacy policy, our website terms and conditions of use and together with any other written information we brought to your attention before we confirmed your booking, forms the basis of your contract with Golfbelek.com (“we” or “us”).

Please read them carefully because they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• he/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• he/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Booking and paying for your arrangements

A booking is made with us when you pay us a deposit (or full payment if you are booking within 60 days prior to departure) and we issue you with a booking confirmation. We reserve the right to return your payment and decline to issue a confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation.

If your confirmed arrangements include a flight, we will provide you an e-ticket. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately as changes can’t be made later and it may harm your rights if we are not notified of any inaccuracies in any document.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure (or by such other date as is notified to you at the time of booking). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you and in this case the cancellation penalties mentioned below in the relevant heading will be applied.

Note: After you have booked first time via our web-site and become our loyal guest, and if you next time contact us via our e-mail directly and make a booking, even in this case we will assume that you have read and agreed with our booking terms and conditions & privacy policy.

Payment Steps

The following payment steps will be applied unless stated otherwise during the quotation:

Individual bookings : Per person 100 € / 100 £ deposit payment for booking. (For 7 and less golfers)

Group bookings : Per person 50 € / 50 £ deposit payment for booking. (For 8 and more golfers)

Balance payment: 60 days prior to arrival. (Date of balance payment may be different depending on golf season and group size)

*Flight costs are subject to %100 pre-payment and are non-refundable.

*Some of the hotels and/or golf courses may ask for a reasonable pre-payment according to season or group size.

We reserve the right to cancel your reservation and apply the cancellation penalties specified in the relevant section of this page in case you do not pay the remaining balance on time.

Accuracy

We endeavor to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Pricing

We reserve the right to change the price of holidays at any time and correct errors in the prices of confirmed holidays.

Applicable Law and Competent Court

These booking terms and conditions are governed in all respects by the laws of the Republic of Turkey. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Antalya central courts.

Cutting Your Holiday Short

If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed.

Changes by You

If you wish to change any part of your booked arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation made by you and depending on the date of cancellation, we may apply a cancellation penalty. (For the details please check “If you cancel” heading)

Transfer of Booking

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) providing we are notified not less than 28 days before departure and you pay an amendment fee of 50 € or 50 £ per person transferring, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation penalty of up to 100% of that part of the arrangements.

If You Cancel

If you or any member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our office and will be effective from the date on which we receive it. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges as set out below. Depending on the group size and season, please note that some of the hotels and golf courses will not cancel bookings if time of travel is less than 90 days.

The following penalties will be applied if you cancel your reservations:

If you cancel more than 60 days prior to departure: Loss of deposit + any additional cancellation charges from the hotels and golf courses up to 100% of booking value.

If you cancel 28 to 59 days prior to departure: 40% of total holiday cost + any additional cancellation charges from the hotels and golf courses up to 100% of booking value.

If you cancel less than 30 days prior to departure: 100% of total holiday cost. (%100 no-show fee)

Note: Flight costs are non-refundable in the event that you cancel. Furthermore, certain arrangements may not be amended after they have been confirmed and any change or cancellation could incur a cancellation penalty up to 100% of that part of the arrangements in addition to the charge above.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

If we change or cancel

As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in our advertising material may be subject to change.

Occasionally we may have to make a major change to your confirmed arrangements. ”Examples of “major changes” include the following, when made before departure:

• A change of accommodation area for the whole or a significant part of your holiday.
• A change of accommodation to that of a lower standard or classification for the whole or a significant part of your holiday.
• Changes to your inbound or outbound flights and overall duration of your flight.

Please Note: Golf courses reserve the right to make changes to your tee times where they see necessary. If a golf club do cancel or change your tee time, we will endeavor to find you a suitable alternative. In this case, any increase from the original cost will be charged from you.

Overseeding schedules, course maintenance and operating times may be changed by the golf courses without prior notice which may affect your tee times and/or dates of play. These changes do not entitle you to cancel an already booked holiday.

Apart from scheduled overseeding, continuous maintenance of fairways, greens and tee boxes is an essential part of course presentation. Golfbelek.com cannot be held liable for the impact of such work on your game.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Special Requests

Any special requests must be advised to us at the time of booking. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

Disabilities and Medical Problems

We are not a specialist disabled holiday company but we will do our best to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements.

Your Behavior

All of our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to accommodation provider or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

Excursions

Excursions or other tours that you may choose to book or pay for whilst you are taking part in your trip are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

All-Inclusive Accommodation

The all-inclusive concepts include breakfast, lunch and dinner as well as most soft drinks and local alcoholic beverages. Some imported drinks are subject to an extra charge. A la carte restaurants in some hotels may have additional charges.

Note: The Golf Club is not an extension to the hotel and is not covered by the all-inclusive concept. We do not accept any liability for any additional charges you may incur.

Tee Times

Golf courses reserve the right to make changes to your tee times where they see necessary. If a golf club does cancel or change your tee time, we will endeavor to find you a suitable alternative. In this case, any increase from the original cost will be charged from you.

Overseeding schedules, course maintenance and operating times may be changed by the golf courses without prior notice which may affect your tee times and/ or dates of play. These changes do not entitle you to cancel an already booked holiday.

Apart from scheduled overseeding, continuous maintenance of fairways, greens and tee boxes is an essential part of course presentation. We cannot be held liable for the impact of such work on your game.

All tee times are booked as 4 balls by the golf clubs. If you are a group of 6, you will be booked in as a 4 ball and a 2 ball, a group of 9 will be booked as two 4 balls and a 1 ball. Golf courses in the region may get very busy depending on the season and some courses may pair you up with other golfers during peak season.

Data Protection

Information such as name & surname, date of birth, address and special requirements is shared with third parties to ensure your travel arrangements meet your requirements. These include airlines, resorts and golf clubs to secure your booking and public authorities as required by law.

We may wish to contact you by telephone or by e-mail with news, information and special offers provided by Golfbelek.com, other carefully selected third parties and market research purposes. If you prefer not to be contacted please let us know in writing through your sales representative or sending an e-mail to info@golfbelek.com